Taking a Look at Google+

March 15th, 2012

Do we really need another social network?  Aren’t Facebook, Twitter, and LinkedIn enough?

Those are absolutely valid questions.  But, ask any user of any one of those networks what they really think of how reliable or easy to use their preferred network is and I’m sure you will find more than a complaint or two.  There is always room for improvement.

That is what Google has set out to do with Google+ … improve the way we connect with others online.

News that Facebook has agreed to a settlement with the Federal Trade Commission over privacy issues is currently burning up the blogosphere. No doubt there will be plenty more users to take a serious look at Google+ just for the assurance that information intended to be private remains private. If there are enough benefits to users to entice them to give a new network a try, there is also a new pocket of potential customers for you to connect with.

Now with the very recent launch of business pages on Google+, it’s time for us to take a look at how this network stacks up against the well established players on the field.

Just like Facebook and LinkedIn, you have to have at least one profile set up in order to create a business page.  And since individual networking is still a cornerstone of building social relationships for your business, we are going to dig into the personal profile first and give you our honest thoughts on the pros and cons.  Then we will move on to the business pages and really pick them apart for you.

I’ve started my Google+ profile and you are welcome to check out my progress as I go.

If you want to read up on Google+

Britney Spears Is Google+’s Most-Followed User

First Impressions of Google+

by Michelle Stinson Ross

When to Post Social Media Updates

March 8th, 2012

FAQ: When is the best time to post updates?

For quite some time we have recommended that businesses post their updates between 10:00 AM and 2:00 PM on weekdays.  Generally, speaking this is a good rule of thumb.  But, social media consumption habits are changing.

There are several factors that are at work here.  One factor is the adoption of social media policies in the workplace.  Another factor has to do with the type of business you do.  Are you a business to business or a business to consumer brand?  Finally, each social media platform has its own consumption habits.

Let’s look at what the adoption of social media policies does to your daytime audience.  For those companies that ban and block social media completely, their employees are only going to visit Facebook or Twitter on their off hours.  That means that all of those fans you’ve gathered are not going to be as involved in your posts as they had been in the past.  If you see traffic falling off, try posting your messages during the evening.  Social media policies at work tend to affect B2C brands more than they affect B2B.

For companies that are supplying products and solutions to other businesses, posting during the daytime is still your best bet.  Your customers are looking to you to make their work day more productive, so feel free to keep them up to date throughout the day.  For B2C companies, the tale is quite different.  Research is finding that posting on weekends is going to be more likely to generate engagement with loyal brand followers.

Also, be sure that you understand the differences in your communities on different platforms.  Your Facebook fans might be more interested in longer, more in-depth conversations, while your Twitter following wants their information in quick bites.  Because of the differences in time involved, you may find one community engaging online during the day and another engaging during the off hours.

It’s always a good idea to review the engagement patterns of your communities from time to time to spot changes.  If you do see shifts in patterns, be sure to take the time to test your posting times and the types of content you are sharing.  Social media reflects the ebb and flow of life, we have to be ready to adjust to the changing needs of the people we have built relationships with.

By Michelle Stinson Ross

 

Mobli – Share Your Experience

February 29th, 2012

Mobli is a new photo and video sharing site that makes it easy to use you smart phone to share your point of view.

Take a tour around the Mobli website and you will find experiences shared by people from all walks of life.

Download the Mobli app to your phone and within minutes you’ll be sharing your point of view with the world.  The idea here is to share life as it happens, no editing, no slick production.  If producing YouTube videos seemed too daunting, give Mobli a try.

Consider how Mobli could be used for business.  We have a company here in Palm Beach that gives tours of the downtown are on Segways.  Having user point of view videos would be a great way to promote the tours.  Any business that has activities like this could use Mobli.  Even real estate professionals could show off the lifestyle of their local sales areas from a resident’s point of view.

Life is an adventure, why not share it?

By Michelle Stinson Ross

Mobile Video in the Workplace

February 22nd, 2012

According to a recent article by Megan O’Neill for Social Times, 64% of Americans watch mobile online videos at work.  The majority of the videos people are watching are news and corporate videos.

What does this mean for your company?

One of two things, your employees might be sacrificing productivity to check out information that interests them, and your company might be missing an excellent business to business marketing opportunity.

The Time-Suck

If you are concerned about how much time your employees are spending on internet content like videos, then it’s time to consider putting a well rounded social media policy in place for your employees.

Consider carefully how you would like your employees spending their online time.  Many companies take the easy route and require their employees to stay off of social media sites while on the clock.  But, what if you miss out on an opportunity to leverage social habits to your company’s benefit?  What if your amazing workforce was actively sharing about how much they love working for you?  Consider turning that time-suck into a golden marketing opportunity by allowing your employees to be the brand advocates they already are.

Get Social

Some of the reasons people will make the effort to sneak a video peek include how easy videos are to share, how memorable the content is, and how much easier it is to understand contextual information through facial expression.

Is your company reaching all those people online looking for news and information?  64% of Americans is a significant number of people willing to check out a good video.  Could you put together a how-to that would add value to the products your customers purchase?  Could you share the story of the positive impact your business is making on the community around you?  There are plenty of viewers actively searching for good video content, and producing short video clips to share on your blog, YouTube, Vimeo, and Facebook is far less expensive than producing and running a TV ad.

By Michelle Stinson Ross

What Is a Hashtag?

February 15th, 2012

Simply stated, a hashtag is a hyperlink in a tweet that leads to a stream of tweets all containing the same tag.  It is generated whenever a user adds a number sign (#) to the front of a word or string of words.

Let’s look at an example of a hashtag in action.

As you can see here, there are several hashtags in this tweet. Each one will take us to a different set of tweets.  Let’s look at where #NFL will take us.

When I clicked on the #NFL hashtag, it took me to a twitter search results page for that tag.  Twitter continues to update this page in real time as more tweets with the same tag are generated.

What is really groovy and super cool is not so much what a hashtag is, but what it can be used for.

 

Some common uses for hashtags:

  • Help make connections
  • Facilitate discussions
  • Promote live events
  • Provide context

 

Help Make Connections

From very early on, the hashtag was used as a way to draw attention to other Twitter users.  Have you ever seen #FF, #WW, or #MM?  They stand for the following: #FollowFriday, #WriterWednesday, #MentionMonday.  All of these hashtags and many more like them are used to highlight a particular user’s favorite tweeps.

This is a typical Follow Friday tweet with the simple hashtag and all of the twitter handles this young lady wanted to mention.  The idea here is that she thinks this list of friends is wonderful and she hopes that the rest of the people following her will check them out and follow them, too.  The hashtag is there to provide you with a clue as to why she’s tweeting all these names.  The general purpose of #WW and #MM are pretty much the same. For Writer Wednesday, you can expect to see lists of writers on twitter.

Facilitate Discussions

This is one of the fastest growing uses for hashtags at the moment.  Let’s look back at my #NFL tweet, again.  What if you like talking smack with your buddies during a game?  Hashtags will help you do that.  I’m from southern Oklahoma, Dallas Cowboys territory.  And I love cheering my boys on.  So, I can add some fun to watching the game by participating in all of the twitter chatter connected to #Cowboys, #NFL, and #MNF (Monday Night Football)

The way to participate in a topic discussion whether its football or any number of other topics, you simply comment and include the hashtag.  Your tweet will automatically be added to the stream for others interested in the same topic to see and possibly respond to.  Others might retweet it or reply back to you.

Hashtags also facilitate more formally organized discussions called twitter chats.  They are usually organized by a host and take place at an announced regular time.

Here is a tweet announcing the next time the #SocialChat group will be getting together, and what topic they will be discussing.

Joining the discussion merely requires that you include the chat’s hashtag in your comments so that the other members of the group see it in the hashtag stream at the time they are chatting.

Promoting Live Events

Lots of conferences recognize that many of their attendees are also twitter users.  They provide a hashtag to everyone planning to attend in order to promote the event and facilitate networking among twitter users in advance of the event.  During the event, Tweeps can comment on how they are enjoying the event, new things they are learning, and where to meet new friends after the last session of the day is over all by using the event hashtag.

Here are a few tweets on the official hashtag for the conference, Blue Glass Tampa (#bgtpa).  All of the attendees are aware that if they want to discuss anything related to the conference they need to use that hashtag.  You will see it is very abbreviated in order to allow as much of the 140 character twitter limit to be used for comment and not the tag itself.

Providing Context

Hashtags can also be used to provide additional context to a string of tweets.  For instance, at a conference like #bgtpa, users might want to share several comments on the topic of “Link Building in a Post Panda World.”  In order to keep the tweets on that topic in context they might tweet the conference hashtag, #bgtpa, and something like #PandaLink.  The second tag would help others to follow a long string of comments all related to the session on link building at the conference.

Some hashtags are just context and nothing more.  Take this one-on-one conversation for instance:

Obviously, Brandi and I are just having some fun, but if you took away the hashtags the exchange makes far less sense.  In this instance, the hashtags can be an economical use of the character limit without having to spell things out.

As time goes on and Twitter continues to evolve, the use of hashtags will continue to evolve with it.  This should give you an idea of what all the buzz is about.

by Michelle Stinson Ross

 

 

Recommended Video Length for Marketing

February 8th, 2012

Question: Is there a particular target length I should shoot for when producing videos for my brand/company?

 

The very simple answer to that question is yes and no.

Generally speaking, yes, you will probably want to keep the videos that you post to YouTube, Facebook, Vimeo, etc. rather short, say around 2 or 3 minutes.  The reason for this general rule of thumb is simple.  “Users have the attention span of a lit match in the wind,” as an industry expert explained it in an interview for Smartblogs.com.  Television commercials have trained us to take in messages in quick bites between 30 and 60 seconds.  To some degree or another we all have ADD.  We need our information to answer our questions before we are distracted by something else.

More importantly, you need to remember that brevity is still the soul of wit.  If you can communicate what you have to say in 2 minutes, don’t stretch it out to 4 or 5 with fluff information that might cause you to lose a viewer’s excitement to click links and find out more.  Don’t forget that the whole point of posting these videos is to drive traffic to your website to do business with you.  Don’t let potential customers get away because you took too long to get to the point.

Having said all of that, here’s the no half of the very simple answer.  If what you have to show your viewers is truly compelling, then take the time to do it right.  Absolutely, if you can create a riveting, life changing video that keeps people glued to the screen for 5 to 10 minutes, go for it!  Or, if it really takes 8 minutes to show someone step-by-step how to accomplish a task for themselves, then they will stick with you because it solves their problem.  Again, it comes back to how long do you really need to get to the point?

For those of you that have already given video marketing a try, what has been your experience?  When you tested longer videos against short ones with your viewers, which videos got the better response?

by Michelle Stinson Ross

FAQ – What Do I Talk About?

February 1st, 2012

I got my business on social media, now what do I talk about?

Ok, it’s just you and me sitting here. If you were totally honest, you’d have to admit that opening up your facebook fan page or your account on twitter can be really nerve wracking. That cursor blinking at you demands that you do something, but all of the sudden you have no idea what to say. Right?

Fear not. You actually have plenty to talk about. All you have to do is answer this simple little question:

What do you love about doing what you do every day?

That was, after all the reason you started your business. You were passionate about it. Sharing that passion with other people is what keeps you going day in and day out. The simple truth is this, be your authentic self and share with others what you love.

Let me give you some examples.

The folks at Food and Wine Magazine have a passion for cooking and eating. They are constantly posting recipes, pictures of food, where go out for a great meal, and where to find the best ingredients. They share the best meals they’ve eaten and even a few of the worst. The community they have built on Twitter and Facebook share their passion and cannot resist chiming in about everything.

I have several realtor friends that love everything about living in South Florida. They can’t stop talking about how wonderful the weather is here. They are constantly keeping up with all kinds of festivals and events that make living here so wonderful. Several of them have become pros at taking beautiful pictures of homes all around the area.

Even when I walk into my favorite place to shop for clothes, there’s always something to talk about. The manager there loves to tell me about the latest fashion trends and how the new styles will work with my figure.

Social media is just that, SOCIAL. It’s about having a conversation with people that share your passion.

So, what do you love about what you do?

by Michelle Stinson Ross

Workplace Social Media Policy

January 25th, 2012

Internet access is so readily available that the temptation to take time out of the work day to check in on a personal Facebook or Twitter account is too easy to avoid for most workers.  A mental break to check out a YouTube video can turn into way too much time not concentrating on the task at hand.

From a human recources perspective this can be a problem in the workplace.  From a marketing perspective it is a golden opportunity to reach business to business customers.  What can business owners do to find balance?

This is where a social media policy for all employees is necessary.  Just as you have stated policies in your employee handbook for sick leave and vacation, you need to develop a clear standard for use of social media while on the clock.

Depending on how your company uses social media for marketing purposes, you may want to keep most employees out of social spaces during work hours and designate someone on your marketing team to handle the company’s social presence.  You may want to allow some work related research via social connections, if it’s kept within certain guidelines.  Or, you may want to encourage your employees to help spread the good word about what your company is doing and harness their natural inclination to be social.

The key to any successful social media policy is to be very clear about what is acceptable social media use and what is not.  The policy will also have to be very clear about the consequences of social media abuse.  As with any other employment contract, be sure that you have your company’s policy reviewed by a lawyer to prevent the risk of lawsuit.

Where does your company fall on the social media spectrum?  Is it better for you to keep employees completely off the social spaces or is there an opportunity for some use within reason?

 

Social Media ROI

January 18th, 2012

The most common question among business owners and C-suite executives is the following:

If I get involved in Social Media Marketing, what can I expect for a return on my investment?

ROI…For most business owners the decision to get involved in social media marketing has to be balanced against more tried-and-true methods of getting the word out.  Their time and resources are limited so they may have to choose one or the other.  They know going in how much time and money a radio or newspaper ad is going to cost them.  They have a good idea of what to expect.  But this new social media thing?  Is it worth it?

Let’s do a little comparison…

I live in Palm Beach County, FL, so I’ll use a few basic numbers from around here.  Let’s say that for the purposes of this comparison that you own a local home and garden store, and you are expecting a shipment of new lawnmowers.  Obviously, you’d like to sell all of those lawnmowers.

You could advertise your lawnmowers on the local radio station and in the newspaper.

The local paper reaches approximately 800,000 people each week.  But those people are spread across 7 counties, they don’t all live in Palm Beach County.  The local adult contemporary station reaches about 370,000 adults, and the local talk station reaches a little less than 50,000.  Let’s say that they all offer you a good deal on advertising, so you run your ads.

Of the people reading the paper or listening to the radio, how many of them actually need a lawn mower?  And of those, how many of them are ready to buy one this season?  You don’t really know.  Even among the group that might actually stop by your store because they heard or read about your lawnmower sale, how many of them are still shopping around and not really ready to make a purchase decision?  Of the little handful of people that are left, how many of them are actually going to let you know that they found out about you because of your ad?  You’d be really lucky if one or two ever actually mention it.  But you paid for that ad as if everyone who reads that paper or listens to that station at a particular time of day really paid attention to it.

More and more the average consumer has become extremely talented at tuning out the ads that interrupt what they were enjoying.  How many of you will turn down your car radio for a few minutes to avoid a long commercial break?  How many of you love your Tivo because you can skip over all the commercials and get right back to the game or your favorite reality show?  Does ANYBODY even look at the messages that wind up in the spam folder of your email?  It’s not that consumers don’t want information, far from it.  But they don’t want the flow of their lives constantly interrupted by it.

But what if you had an active social media presence?

On Facebook alone there are about 811,000 users in or very near Palm Beach County.  If you built up a fan page for your business, you could keep people informed of new products you carry, give them home and garden tips, and help them make their home a great place to live.  And it wouldn’t cost you a dime.  If you wanted to advertise your new lawnmowers, you could tap into the targeted Facebook advertising and reach just the people in the area that show an interest or need in lawnmowers.  Even if they are still very early in the buying process, you’ve opened the door to conversations that will enable them to make some decisions.  And those fans that love your composting tips are very likely to share what they are learning with friends and family.  There’s no better way to win a customer’s trust than a recommendation of someone they personally know.

What’s the return on your investment in social media marketing?  That depends on you and how dedicated you are to the community around you.  A better question might be, what are you losing by not being an active voice in the social media community?

by Michelle Stinson Ross

The Profound Evolution of Facebook

January 4th, 2012

Last Thursday, Sept. 22nd, during the keynote address to F8, the Facebook Developer’s Conference, Mark Zuckerburg, CEO of Facebook, previewed Timeline.  Timeline is the next phase of the basic user profile.

As Zuckerburg put it, the user profile is still the heart of the Facebook experience.  Over time, the profile has changed to reflect the depth of our personal relationships.  Zuckerburg challenged his audience to imagine expressing the story of their lives, rather than just sharing what they are doing right now.  That is the goal of Timeline.

Before the announcement last week, Facebook users were already dealing with tweaks to the way their current profiles function.  Now that we see where Facebook is headed in the next few weeks, it’s easy to see that the changes to the newsfeed and the addition of the Ticker are just precursors to the roll-out of Timeline.

Obviously, this will profoundly change the way individual users interact in the Facebook space.  But what does this mean to businesses on Facebook?  How will all of these changes affect how we interact with our fan base?

Several articles on Mashable over the last week outline what marketers and brands on Facebook have to look forward to in the coming weeks and months.

Most likely the ever present “Like” button is going to play a diminishing role in the way people interact with brands on Facebook.  As Zuckerburg pointed out, you will no longer need to “like” a book, just read it.  You will no longer need to “like” a song, just listen.

In a comment to Mashable,   David Berkowitz, senior director of emerging media and innovation for 360i, pointed out that Facebook will now be about branding actions. “Before on Facebook it was about getting people to ‘Like’ the brand,” he says. “Now, it’s about getting people to take social actions enabled by that brand.” For example, if a consumer posts an update about a run they just took, that’s a prime opportunity for Nike. “If your run is powered by Nike, you might still wear Adidas,” says Berkowitz, “but Adidas will have to find something else that’s social about its brand to become part of your story.”

Marketers and brands will seriously have to rethink how they engage users in the story of their company, just as users share the stories of their lives.

No big surprise, then, that the look of brand/business pages will change as well.  With a little help from some friends, Todd Wasserman of Mashable, previewed what our pages might look like as the changes roll out.

Click on the pic to see what McDonalds, Coca-Cola, and Harley Davidson might look like on Facebook in the near future.

 

But the greatest impact for business on Facebook might just be a better social shopping experience.  In his article for Mashable, Christian Taylor, founder and CEO of Payvment and developer of the Facebook Shopping Mall, says this, “Developers will now be able to build a Facebook commerce experience more relevant to shoppers and also offer more effective social discovery for sellers. Sellers will be able to access new insights into shopper preferences and will use this data to better promote their products. These new opportunities will make the Facebook shopping experience richer and more social.”

Once again Facebook is changing the way we all do things.  We will be right there to stay on top of all of the changes and support you in your continued success with your social media marketing efforts.

by Michelle Stinson Ross