Tips For Your Blog

December 2nd, 2010

Lisa Abendroth, Assistant Professor of Marketing, University of St. Thomas Opus College of Business reports:

Blogs can be used to announce new products (for example: “Just in — vintage Ferragamo heels”) or support past products (“new looks for that little black dress”), but the content needs to be both fresh and relevant so people will want to read your blog on a regular basis and, incidentally, receive repeated nudges.

Another objective your blog can serve is listening to your customers, provided you make it easy for them to comment on your posts. You should also monitor other blogs, especially those that relate to your brand or products. By listening, you can learn what’s on customers’ minds so that you can better respond to their needs and interests, which in turn keeps your content relevant.

The key is to find a balance between providing value to both your company and your customers. When you achieve that balance, integrity is rarely an issue.

Tip: Blog on a Regular Basis

November 29th, 2010

According to Mashable.com, a common mistake people make is not blogging regularly. They write:  Think about the blogs you read on a regular basis — how many of them publish only sporadically? Most successful blogs put out new content at least a couple of times per week and try to stick to a regular schedule. Consistently putting out quality content will keep readers returning and over time it will help you build a community and turn your customers into fans.

How to Avoid: Blogging regularly isn’t easy, so to avoid burning out, brainstorm editorial ideas ahead of time. If you plan to put out new posts every Tuesday and Friday, for example, try not to start writing Tuesday’s post on Tuesday morning. Get other people at your company involved so that one person isn’t shouldering the entire blogging load, and even consider sourcing content from your customers. Remember that anything can provide fodder for a good blog post, so pay attention to the things you read or see on other blogs, newspapers, magazines, or television.

National exposure from Social Media

November 25th, 2010

I was doing a search this week and ran across an article about an Attorney here in West Palm Beach, Florida who has gained NATIONAL exposure due to his social media efforts.  I am so impressed by his efforts that I had to share them with my network.

Here are the avenues that gained him recognition by CNN and local News Stations:

  1. You Tube videos
  2. Facebook
  3. Twitter
  4. Blogging
  5. LinkedIn
  6. Squidoo

Social Media Helps Customer Service

November 22nd, 2010

Are you tired of long holds and delayed responses to resolve a business problem? Then look up the provider on social media sites such as Facebook and Twitter and write to them.

What people (or companies) do not realize is that social media messages ARE being read.  Companies will go through extra efforts to resolve your issue quickly because they do not want negative content floating around the internet about them.

I do not encourage making public messages, give the provider a chance to resolve it quietly.  Customer support services through social media is predicted to be the next big thing.

Twitter Biz Cards

October 4th, 2010

Hey Twitter fans, have you heard of #twtbizcard ? It’s a Twitter business card. How fun is that?

The process to use this is really easy. When you meet someone who is on Twitter, you will simply send a tweet with their name and the hashtag #twtbizcard. For example: @nameofperson It was great to meet you today #twtbizcard. This process will activate the system to send @nameofperson a Twtbizcard.

It’s that easy. For more information, go to http://twtbizcard.com.

Web Abbreviations

September 20th, 2010

Does TTYL, TYVM and SYL confuse you?  The rescue is here….  I found this website that will decode web and mobile phone abbreviations.

http://www.webacronyms.com/

Is Blogging a Conversation?

September 13th, 2010

Mashable.com has reported before, blogging is a conversation, and not allowing it to occur on your blog is a mistake. It’s true that blog comments can open you up to criticism, but blogging is an unparalleled opportunity to connect with your customers. You’ll get a lot more out of blogging if you enable — and even encourage — your customers to respond to what you write.

How to Avoid: Obviously the first thing you need to do is enable commenting on your business blog. But beyond that, you need to remember that the conversation is two-way. Get in there and respond to the comments readers leave on your blog and you’ll be more likely to develop a community around your writing that can help turn your customers into fans who will evangelize your products and services and provide you with quality feedback. You should also participate in the conversation on other blogs in your industry by leaving comments on posts elsewhere around the blogosphere. That will help you to establish your “blogging brand” and bring new readers your way.

Tips for Online Marketing in 2010

September 9th, 2010

I was reading a Blog by Amber Naslund and she  described “10 ways to get serious about social media.”   I pulled out a couple that I felt were right on the money.

1) Quit counting fans, followers, and blog subscribers like bottle caps. Think, instead, about what you’re hoping to achieve with and through the community that actually cares about what you’re doing.

2) Learn how to measure stuff, and quit making excuses for why you can’t do it.

3) Approach social media methodically, and with the same care that you would any other business investment you make.

4) Quit waiting for the water to be perfect before you get in. It’s not going to be, ever. Try something that makes strategic sense for your business.

5 ) Think long term, and commit to it. That doesn’t mean some of your experiments can’t be finite, but the overall approach has to be for good.

6) Focus on what you’re good at. Know the core of your business, and make that the center of your work, especially through the amplifier of social media.

7) Recognize that potential missteps shouldn’t paralyze you into inaction. Acknowledge that there are ways to recover.  Having a plan to pick yourself up is the key, rather than trying to avoid failure at all costs (including stagnation).

Facebook Spamming

September 6th, 2010

Watch out…YOU’VE BEEN TAGGED!

Have you ever been “tagged” through Facebook in a post, picture, flyer, or article that you are not in?  If the person posting a picture, message or video “tags” you, it will end up on your WALL for everyone to see.  If you are not in the post and you get tagged, then you are actually being spammed.

Facebook “tagging” features gives you the ability to identify and reference people in photos, messages or videos.  Tagging, when used properly,  is a great way to share pictures and videos with your community.  Unfortunately, some people are using Facebook tagging as a spam tool… a way to get on your wall which is visible to all your friends.

What can you do about it?  Normally, these people do not stop tagging, so you have to take action.  First, delete that posting from your wall.  Next, you can send them an email and ask them to stop tagging you, delete this person from your friends list or report them to Facebook as a Spammer and their account will be reviewed.

Should I use Facebook or LinkedIn?

September 2nd, 2010

One of the most popular questions I am asked is, “Which social media platform should I focus on?”  Well, to achieve the greatest results for your time I suggest the following, Facebook or LinkedIn.

If you are B to C (Business to Customer) then you should create a Facebook Fan page and interact with your customers on a daily basis.  Facebook offers a free page for your business called a Fan page.  The Fan page will allow you to promote your products, educate your audience, post events, post videos, post pictures and the opportunity for your customer to converse with you.

If you are B to B (Business to Business) then you should focus on LinkedIn.  LinkedIn is the most popular business network on the web.  LI is comprised of business professionals who are looking to do business with each other.  LinkedIn offers the ability to promote your company, provide status updates, give referrals, post testimonials, and look for new business opportunities.

The greatest features are that you can socialize any time and from any place (as long as you have an internet connection.)

-Jennifer Hampton