Are you tired of long holds and delayed responses to resolve a business problem? Then look up the provider on social media sites such as Facebook and Twitter and write to them.

What people (or companies) do not realize is that social media messages ARE being read.  Companies will go through extra efforts to resolve your issue quickly because they do not want negative content floating around the internet about them.

I do not encourage making public messages, give the provider a chance to resolve it quietly.  Customer support services through social media is predicted to be the next big thing.